Customer Experience Resources

Turning Engagement Into ROI: Why B2B Marketers Are Getting Serious About QR Codes at Events

Turning Engagement Into ROI: Why B2B Marketers Are Getting Serious About QR Codes at Events

B2B marketers are making QR codes a core part of their event strategy to capture data, qualify leads, and boost pipeline growth. Learn how. Read more.

A Revenue Playbook for the Changing B2B Buyer Journey

A Revenue Playbook for the Changing B2B Buyer Journey

Explore how to navigate longer, complex B2B buyer journeys and improve revenue through Sales and Marketing alignment, data-driven insights, and regional strategies. Read more.

Data-Driven CRO: How to A/B-Test Like a Pro Without Wasting Ad Budget

Data-Driven CRO: How to A/B-Test Like a Pro Without Wasting Ad Budget

Learn how to run structured A/B tests that support CRO and minimize wasted spend with data-driven hypotheses and segment-specific strategies. Read more.

How Persona-Driven AI Is Reshaping Brand Engagement and Audience Research

How Persona-Driven AI Is Reshaping Brand Engagement and Audience Research

Persona-driven AI is reshaping how marketers engage audiences, test ideas, and build brand trust through responsible, human-like interaction. Explore its role in modern marketing. Read more.

Breaking Through to Reach Buyers: How Education-Led Marketing Is Redefining B2B Marketing

Breaking Through to Reach Buyers: How Education-Led Marketing Is Redefining B2B Marketing

B2B buyers are overwhelmed by proliferation of generic content and skeptical of it. Education-led marketing helps brands stand out with clarity and trust-building content and experiences. Read more.

What Marketers Get Wrong About Email Personalization (And How to Fix It)

What Marketers Get Wrong About Email Personalization (And How to Fix It)

Discover how a simple, automated personalization framework can improve deliverability, engagement, and retention in your email marketing strategy. Read more.

Breaking Silos: Why Sales and Marketing Must Align for CX-Driven Campaign Success

Breaking Silos: Why Sales and Marketing Must Align for CX-Driven Campaign Success

Misaligned teams erode customer trust. Learn how to align B2B Marketing and Sales to drive consistent customer experiences and improve campaign outcomes. Read more.

Ethical Marketing Can Clarify Muddled Data Use and Marketing Goals

Ethical Marketing Can Clarify Muddled Data Use and Marketing Goals

B2B marketers face competing pressures in data use and goal-setting. Ethical marketing offers a clear path to build trust, respect privacy, and improve marketing results. Read more.

The Psychology of FOMO and How Experiential Marketers Are Creating Can't-Miss Moments

The Psychology of FOMO and How Experiential Marketers Are Creating Can't-Miss Moments

Fear of missing out isn't a gimmick—it's a tool. Discover how brands can use it to create memorable, shareable, and in-demand live experiences. Read more.

In B2B, It's Brand or Bust

In B2B, It's Brand or Bust

In B2B marketing, brand inconsistency erodes trust and ROI. Scalable infrastructure—not just guidelines—is essential for consistency and growth. Read more.

The Secret to B2B Event Success: The Virtual Sandwich Method

The Secret to B2B Event Success: The Virtual Sandwich Method

Discover how a hybrid event strategy—the virtual sandwich method—improves attendee experiences and extends impact to before and after live events. Read more.

Are AI Customer Experience Agents Helpful?

Are AI Customer Experience Agents Helpful?

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find out, researchers surveyed 508 consumers and business buyers.

Taking a Page From Consumer Marketing: Building Meaningful Connections in B2B

Taking a Page From Consumer Marketing: Building Meaningful Connections in B2B

B2B companies can boost brand engagement by using B2C-inspired tactics to create lasting impressions through human connection. Read more.

Four Shifts in B2B Decision-Making and What Marketers Must Do to Keep Up

Four Shifts in B2B Decision-Making and What Marketers Must Do to Keep Up

B2B buyer behavior is continually shifting. Learn how marketers can adapt to reach today's evolving decision-makers and buying behaviors. Read more.

A Playbook for Optimizing Your Homepage Experience: Five Essential Elements

A Playbook for Optimizing Your Homepage Experience: Five Essential Elements

Explore five essential homepage components that enhance user experience and increase conversions. Practical tips included. Read more.

Four UX Fixes to Help You Boost Your SEO

Four UX Fixes to Help You Boost Your SEO

Improving UX elements can significantly enhance SEO performance and visibility in search. Learn how to optimize both UX and SEO. Read more.

B2B Webinar Benchmarks: Conversion, Attendance, and Personalization Trends

B2B Webinar Benchmarks: Conversion, Attendance, and Personalization Trends

How effective are B2B webinar registrations, content hubs, and landing pages in driving action? What share of attendees join on-demand versus live, on average? How does marketing and experience personalization affect webinar benchmarks?

The Benefits of Operationalizing VoC Data in Real-Time for Frontline Employees

The Benefits of Operationalizing VoC Data in Real-Time for Frontline Employees

Discover how real-time VoC data empowers frontline employees, enhances CX, and drives business results. Read more.

All Marketing Is Performance Marketing: A Full-Funnel Strategy

All Marketing Is Performance Marketing: A Full-Funnel Strategy

Performance marketing isn't just bottom-funnel. Discover how full-funnel performance marketing enhances every stage, from awareness to conversion, with data-driven insights and optimized touchpoints. Read more.

How to Expand Your Marketing Channels Beyond Email: A 'Crawl, Walk, Run' Approach

How to Expand Your Marketing Channels Beyond Email: A 'Crawl, Walk, Run' Approach

Email marketing alone is not enough. Learn how to expand your strategy to other channels using a specific, gradual approach. Read more.

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