A New Way of Working Remotely: Email and IM Aren't Enough

The onset of stay-at-home orders in March 2020 forced companies to rely on existing digital tools, such as email and group chat apps, to enable employees to work remotely. However, these tools do not support complex collaboration and fail to provide visibility and context for conversations and tasks. As remote work continues to increase, organizations must look for new ways to use their old tools to support complex collaboration.

A hybrid model brings together email, IM, and an intranet to create a central destination with easy-to-use tools. Creating customizable department or team zones within the intranet provides employees with quick access to relevant information and conversations. This eliminates data silos and improves knowledge management, transparency and productivity.

Software solutions enable companies to harness next-generation intranet technology to create a powerful destination for collaboration, without taking away employees' existing tools and apps. By strategically using existing tools and implementing new solutions, organizations can strengthen collaboration and communication in a dispersed workforce.