What B2B Salespeople Want From Their CRM

What B2B Salespeople Want From Their CRM

Martech — Tue., Jun. 17, 2025

Insightly and Ascend2 surveyed B2B salespeople to find their biggest CRM complaints and desired AI integrations.

Factors that influence CRM choice include ease of use, price, and flexibility, while top challenges for AI integration include task automation and sales process support.

High costs, lack of scalability, and inability to support multiple teams are common complaints with current CRM solutions.

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