AI for Customer Support: More Meaningful Interactions, Less Costly Resolutions

In an uncertain economy, excellent customer service is paramount. Companies must prioritize creating amazing customer experiences to come out as winners. To do this with leaner support teams, businesses are turning to artificial intelligence (AI) tools. Generative AI, which interprets human language and mimics human speech, writing, and art, can help companies save money and compete better. It can also help create repeat customers and brand loyalty.

AI tools can automate and improve support ticket routing, answer customer questions across multiple channels, make customer interactions more personalized, assist and train customer support agents, develop more effective content for help centers, and analyze customer data to pre-empt issues. This will allow companies to create high-quality customer service experiences at scale.

AI isn't removing humans from Customer Support; it's about offering high-quality interactions, empowering human support agents to do their jobs, and making customer relationships last.