In the era of AI, B2B buyers are feeling overwhelmed and skeptical due to the flood of AI-generated content. The trust gap is growing wider as buyers question not just what is being said, but who is saying it and why they should believe it.
Buyers are gravitating towards third-party reviews, customer case studies, and peer recommendations for credibility. Brand-authored content and polished messaging is losing its effectiveness.
Marketers can build trust in an AI-driven world by making their content machine-readable, incorporating reviews into the customer journey, and using unscripted customer stories. Internal trust and cross-functional alignment are also crucial for building credibility with buyers.
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How to Build a Trusted B2B Brand in an AI-First World
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