The Secret to Excellent CX Is Good UX. But What's the Secret to Good UX?

Understanding and engaging with your target audience is key to curating an experience. Painting an accurate picture of who they are requires personas and journey mapping - marketing tools that help craft audience strategies. Audience personas provide a deeper understanding of your target audiences, enabling you to create messaging and content that aligns with their interests. Audience research helps unlock new insights to create experiences that keep people engaged and interested.

Audience research for user experience uncovers questions related to digital experiences, as well as what users want to know and do. Despite critics of audience research pointing to its flaws, thorough research will prove invaluable. Case in point - Spotify's user research team conducted interviews to create personas and map out how people use their product.

Investing in audience research is worth the time and resources, as it helps differentiate your brand and build confidence in it. The insights you gain help you create remarkably engaging experiences that keep users coming back!